Sounds a bit odd
ACCC said:Who to claim a remedy from
You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees, with the exception of availability of spare parts and repair facilities.
The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.
The retailer cant refuse to help you by sending you to the manufacturer or importer.
You can claim a remedy directly from the manufacturer or importer if the goods do not meet one or more of the following consumer guarantees:
- acceptable quality
- matching description
- any extra promises made about such things like performance, condition and quality
repairs and spare parts - the manufacturer is responsible for ensuring that spare parts and repair facilities (a place that can fix the consumers goods) are available for a reasonable time after purchase unless you were told otherwise. How long is reasonable will depend on the type of product.
You are only entitled to recover costs from a manufacturer or importer, which include an amount for reduction in the products value and in some cases compensation for damages or loss.
Approaching the retailer or manufacturer
The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer. You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, which include an amount for reduction in the products value and in some cases compensation for damages or loss. You cannot demand a repair, replacement or refund from the manufacturer.
Danny13 said:yeah minelab will pick up the ctx from work tomorrow, so very happy
Danny
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