Anytime , ,,,, today is good
.CJR said:-I also got to the point with the old coil where it seemed to be more of a sensation than a sound that there was something a little deeper. Once the surface was scraped I could hear the target. I was getting the same sensation last week, but after scraping the surface there was nothing. I lost count of the times that happened.
Anyway, in summary, I will persevere. I didn't find anything for weeks when I first bought the SDC and it all turned around, so I am hoping for the same result.
CJR said:I took the new 11" SDC coil back today and had the old coil re-installed on the SDC. When discussing the next step I said that I no longer needed the coil and I was happy to sell it second-hand, seeing that I had used it for roughly 30 hours over 10 days and hadn't taken it back the next day.
In a pleasing turn of events, I was offered a refund.
In a not so pleasing turn of events, apparently the policy is that they only refund the wholesale price, i.e. the price that the outlet shop pays for the product. This turned out to be 67% of the total cost of the coil and the conversion kit.
On the basis that I had been determined to persevere with the coil until I was convinced that it wasn't what I wanted, I accepted, although I doubt that this approach to refunds would be legal under consumer law. I am sure that if someone had the time and energy to take them to task, then Consumer Affairs or VCAT would probably have something to say.
Anyway, good luck to anyone in a similar situation!
MikeB05 said:CJR said:I took the new 11" SDC coil back today and had the old coil re-installed on the SDC. When discussing the next step I said that I no longer needed the coil and I was happy to sell it second-hand, seeing that I had used it for roughly 30 hours over 10 days and hadn't taken it back the next day.
In a pleasing turn of events, I was offered a refund.
In a not so pleasing turn of events, apparently the policy is that they only refund the wholesale price, i.e. the price that the outlet shop pays for the product. This turned out to be 67% of the total cost of the coil and the conversion kit.
On the basis that I had been determined to persevere with the coil until I was convinced that it wasn't what I wanted, I accepted, although I doubt that this approach to refunds would be legal under consumer law. I am sure that if someone had the time and energy to take them to task, then Consumer Affairs or VCAT would probably have something to say.
Anyway, good luck to anyone in a similar situation!
I am not aware of too many situations where someone purchases a product, tries it out and then gets a full refund unless it's one of those "100% money back guarantee if not fully satisfied" and even then there can be admin or freight costs the consumer has to cover.
It's not clear what CJR is really saying here...not happy to get back 67% of the purchase costs after a change of heart...when he was happy to sell the coil second hand where anything above 50% of purchase cost would be a a good deal.
Was he really expecting to get a 100% refund after scraping the coil over ground for 30 hours. The would truely make the coil 'used'.
Seems that here and in other forums several people have stated that they returned these new SDC coils and that sounds like a manufacturer and the retailers trying to do the right thing rather than rip people off.
CJR said he "no longer needed the coil" and no mention that the unit was defective or not fit for purpose. Not sure how consumer law is meant to protect against changing your mind after using a product...very different to seeking a refund for an unused still packaged product and different again when applied to a product that is genuinely defective.
CJR said:MikeB05 said:CJR said:I took the new 11" SDC coil back today and had the old coil re-installed on the SDC. When discussing the next step I said that I no longer needed the coil and I was happy to sell it second-hand, seeing that I had used it for roughly 30 hours over 10 days and hadn't taken it back the next day.
In a pleasing turn of events, I was offered a refund.
In a not so pleasing turn of events, apparently the policy is that they only refund the wholesale price, i.e. the price that the outlet shop pays for the product. This turned out to be 67% of the total cost of the coil and the conversion kit.
On the basis that I had been determined to persevere with the coil until I was convinced that it wasn't what I wanted, I accepted, although I doubt that this approach to refunds would be legal under consumer law. I am sure that if someone had the time and energy to take them to task, then Consumer Affairs or VCAT would probably have something to say.
Anyway, good luck to anyone in a similar situation!
I am not aware of too many situations where someone purchases a product, tries it out and then gets a full refund unless it's one of those "100% money back guarantee if not fully satisfied" and even then there can be admin or freight costs the consumer has to cover.
It's not clear what CJR is really saying here...not happy to get back 67% of the purchase costs after a change of heart...when he was happy to sell the coil second hand where anything above 50% of purchase cost would be a a good deal.
Was he really expecting to get a 100% refund after scraping the coil over ground for 30 hours. The would truely make the coil 'used'.
Seems that here and in other forums several people have stated that they returned these new SDC coils and that sounds like a manufacturer and the retailers trying to do the right thing rather than rip people off.
CJR said he "no longer needed the coil" and no mention that the unit was defective or not fit for purpose. Not sure how consumer law is meant to protect against changing your mind after using a product...very different to seeking a refund for an unused still packaged product and different again when applied to a product that is genuinely defective.
The coil was not fit for purpose. It was marketed as Gold Extreme and was anything but - unless I have the wrong definition of Extreme. There are numerous reports of a bad batch of coils and I am more than willing to propose that I received one of those. But if that is the case, and no doubt the retailer was aware of a bunch of bad coils, I was not offered a swap on the basis that I may have received one of those. Additionally, during the period of use I returned to the retailer three times to provide feedback on my poorer than expected experience with the coil - the first time was the day after purchase.
While I was willing to sell the coil as second-hand, due to the amount of use, even under a consignment arrangement, a refund was offered by the retailer (not requested), although the policy on refunds was explained at the time, which I took to mean as a refund policy under any circumstances. While I was personally happy that the refund amount matched the amount that I was willing to accept, that is not a refund for a defective product under Australian consumer law and I was just notifying anybody else that they might not get a full refund as expected. When a consumer purchases most other warranted products that do not perform as expected, or advertised, they would generally not expect the retailer to keep a third of the retail price.
I really wanted the new coil to be an improvement, so I gave it as much opportunity to delight as possible, but it failed on all counts. It was not an unused, still packaged product returned due to a change of heart, it was a product that failed to deliver.
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