G
Guest
G'day
Just wondered if anyone else has been having issues with Gumtree?, I was running a few ads on Gumtree and all of a sudden the ads were gone and I could not access my account, I received an email saying that my ad for one particular item had been removed due to a breach of their listing practices policy, something to do with the heading description, referred me to the list of things that can and cant be done but gave no explanation as to what the breach was??.
Anyway long story short I sent an email requesting contact to see what terrible act of espionage I had inadvertently committed, as not only was the offending ad removed but so were the other ones I had on there as well, ?, anyway its been 48 hours with no reply to my request, (irrelevant of their site saying they have 24/7 support ) you can not contact them via live chat as that is not working either and so I searched for other contact phone numbers and found about 4 or 5 but all are not connected so no phone contact is available.
Next step got information on how to close my account as from here on in they can shove their site up their clackers, but guess what I also found several lots of instructions on how to delete my account but alas it wont allow me to do that either, how the hell do they make something so seemingly simple to resolve an absolute nightmare to deal with.
With such instant means of communication these days all you would think it would take is an email from them saying "please do this or that" as you have made some sort of mistake and can you sort it out and all will be well, but no just shut down your ads, put your account on hold and then make sure you cant contact us to complain about it or get some idea what crime you have committed, and leave you in limbo until they decide to get in touch with you about it.
Gumtree rating from me today is
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Rant over :lol:
stayyerAU
Just wondered if anyone else has been having issues with Gumtree?, I was running a few ads on Gumtree and all of a sudden the ads were gone and I could not access my account, I received an email saying that my ad for one particular item had been removed due to a breach of their listing practices policy, something to do with the heading description, referred me to the list of things that can and cant be done but gave no explanation as to what the breach was??.
Anyway long story short I sent an email requesting contact to see what terrible act of espionage I had inadvertently committed, as not only was the offending ad removed but so were the other ones I had on there as well, ?, anyway its been 48 hours with no reply to my request, (irrelevant of their site saying they have 24/7 support ) you can not contact them via live chat as that is not working either and so I searched for other contact phone numbers and found about 4 or 5 but all are not connected so no phone contact is available.
Next step got information on how to close my account as from here on in they can shove their site up their clackers, but guess what I also found several lots of instructions on how to delete my account but alas it wont allow me to do that either, how the hell do they make something so seemingly simple to resolve an absolute nightmare to deal with.
With such instant means of communication these days all you would think it would take is an email from them saying "please do this or that" as you have made some sort of mistake and can you sort it out and all will be well, but no just shut down your ads, put your account on hold and then make sure you cant contact us to complain about it or get some idea what crime you have committed, and leave you in limbo until they decide to get in touch with you about it.
Gumtree rating from me today is
Rant over :lol:
stayyerAU